BMW launches AI-driven butler to help you fix your car faster
New service can detect, notify and arrange to fix a fault with your BMW using artificial intelligenceBMW has introduced a new AI-driven onboard assistant in charge of helping the car owner when things go wrong.
Using data and artificial intelligence, the Proactive Care service can reportedly self-diagnose a fault, detect and report on damage to your vehicle when you’re away from the car, and even arrange a call to your dealer or roadside assistance service automatically.
Proactive Care can even direct owners to the correct BMW-approved workshop to have a specific problem addressed, or arrange a video call with a mechanic for advice or further diagnosis.
Introduced on BMW vehicles that run its iDrive 7 (version 07/2019, or later), BMW says its AI ‘mechanic’ will be upgraded and grow in sophistication with over-the-air updates.
To access the service, owners must have the vehicle registered with their BMW app, or BMW ID.
In the fine print, the car-maker also says “the service scope of Proactive Care may vary depending on the delivery country”.
Related: Jaguar Land Rover to tap NVIDIA for AI-powered autonomy tech
Related: BMW reveals next-gen iDrive technology
Join the conversation at
Or email us at
Or email us at
Please see our Editorial Guidelines & Code of Ethics (including for more information about sponsored content and paid events). The information published on this website is of a general nature only and doesn’t consider your particular circumstances or needs.
