Australia’s most trusted car marketplace
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When it comes to cars,you're safer with carsales 

From helping you spot scams to safer payments – we’ve got your back

  • Safer
    Smarter protection

    From blocking fake buyers to filtering out dodgy links, carsales works behind the scenes to help keep your listing safe and your details secure.

  • Confident
    Scam-smart guidance

    Simple Tips and timely reminders can help you spot red flags early and help you steer clear of fraud before it happens

  • Trusted
    Safety in every step

    From your very first message on carsales right through to handing over the keys, our platform safeguards are built in to help protect your money and car.

Trust and safety tips

Know how to spot a scam

Think before you click

Scammers might send fake QR codes or links dressed up to look like they came from carsales.

We’ll never ask you to complete a payment through a random link in an SMS or email.

If it feels off, don’t click. We recommend paying through carsales for safer payments.

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Spot a scam
Keep it in carsales

Keep it in carsales

Keep it all in one place

While some buyers and sellers may choose to chat elsewhere, keeping your conversations in carsales is a safer way to stay protected from dodgy emails, texts, and links.

  • Chat and call safely without sharing your personal number.
  • See who’s calling and which car they’re calling about.
  • Count on our support and if something feels off, we're just a call away.
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Be cautious of external payment links

Know how to spot a fake

We’ll never ask for your credit card details in an email or message.

Real payment requests will only come through your carsales inbox or official carsales emails in relation to payments through carsales.

If you're unsure - log in to your carsales account to check or call us on 13 72 53

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Be cautious

Car payments made safer

Pay through carsales

The safer, smarter way to pay

  • Safer transactions with ID document verification
  • Help solve transfer limits with flexible funds
  • Fast payments with no fees from us
Terms and conditions apply
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  • Pay through carsales
    Pay through carsales

    Pay and receive funds through carsales. Buyers and sellers verify an ID document, helping protect you against scams. T&Cs apply.

  • Blurred registration plates
    Blurred registration plates

    To help protect you from identity theft, car theft and plate cloning.

  • carsales messaging app
    carsales messaging app

    Lets you text, send photos and videos with processes in place to block suspicious messages.

  • Trust and safety team
    Trust and safety team

    A dedicated team that monitors listings and takes steps to block listings which appear to be fake.

  • Vehicle reports (paid options)
    Vehicle reports (paid options)

    Get a car inspection with RedBook Inspect or a snapshot of the car's history with a vehicle history report.

  • Virtual mobile number (paid option)
    Virtual mobile number (paid option)

    Buyers call you on a virtual mobile number, so that you keep your personal number hidden.

We’re here for you

We’re here for you

Unsure if a message is a scam? Need to report an incident? Reach out to our dedicated local support team by phone or email.

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Frequently asked questions

  • Use a payment method that provides proof of purchase, such as a receipt or email confirmation from the provider. Always ask for a signed receipt with the date and time to confirm payment. Never send cash in the mail.

    We recommend using pay through carsales to pay and receive funds for the car. It’s a safer, simpler way for both buyers and sellers to transact and helps protect you against scams with all buyers’ and sellers’ ID verified.

  • You can purchase a vehicle history report which shows if the car has been recorded as a repairable write-off or a statutory write-off. A repairable write-off can sometimes be re-registered after repair, while a statutory write-off cannot be legally re-registered in Australia.

  • Ask the seller all relevant questions about the car, emphasising that you’ll be travelling from another state. Consider getting a car inspection through RedBook Inspect (paid option) before you purchase. Ensure the car remains registered for your drive home and confirm your insurance will cover an interstate-registered car. For further details on registration, consult your local transport authority.

  • Obtain a vehicle history report (paid option) which tells you if the car has any finance owing, whether it’s been recorded as written-off or stolen, and if there are any odometer discrepancies.

  • First, confirm the amount owed and to whom. Discuss this with the seller and request written documentation from their finance company that shows the exact amount. If possible, pay the owed amount directly to the lender and the remaining balance to the seller.

We’re here for you